Billing and Insurance Questions

Baptist Health has dedicated team available to address your questions about medical bills and insurance coverage. We accept a wide variety of insurance plans and can help patients navigate payment options.

Online Bill Pay

Pay your bill online here

Financing Options

We understand that trying to manage healthcare costs can be stressful. Our patient access representatives are committed to answering your questions, addressing any concerns and helping you make financial arrangements.

We provide estimated out-of-pocket costs for procedures and can help you make payment arrangements that fit your budget. For those without insurance coverage, we can help you obtain discount pricing similar to what insurance providers might pay. We also can help uninsured patients apply for financial assistance programs. We encourage patients to verify eligibility for Medicare or Medicaid to reduce out-of-pocket costs.

If you have questions about your bill, insurance coverage, or would like to receive a free copy of the Financial Assistance Policy (FAP) and FAP application by mail, please contact our billing specialists as one of the numbers below:

Baptist Health Brookwood Hospital: (205) 877-1926
Baptist Health Citizens Hospital: (205) 592-1216 or (800) 443-1039
Baptist Health Princeton Hospital: (205) 592-1216 or (800) 443-1039
Baptist Health Shelby Hospital: (205) 592-1216 or (800) 443-1039
Baptist Health Walker Hospital: (205) 592-1216 or (800) 443-1039

Download the Baptist Health Financial Assistance Policy

Download the Financial Assistance Application

FAP Plain Language Summaries

Click here for Brookwood’s FAP Plain Language Summary

Click here for Citizens' FAP Plain Language Summary

Click here for Princeton's FAP Plain Language Summary

Click here for Shelby's FAP Plain Language Summary

Click here for Walker's FAP Plain Language Summary